How the Virtual Food Pantry works

What we do

The Virtual Food Pantry enables you to order free groceries online and pick them up at a convenient time and location. It’s a quick, easy and private way to keep food on the table during tough times.

Who we help

We serve people facing tough times in DuPage County, Bolingbrook and Romeoville.

How to get started

Fill out the New Customer Form before shopping to save time. You can also start shopping now and fill out the form later when you pick up your groceries.

New Customer Form

Start Shopping Now

After you shop, you can check out as a guest or sign up for an account. Having an account may make it easier because you can get pick up reminders and view your order history. But the choice is yours!

What to bring to pick up groceries

Bring your photo ID, order confirmation number, and a recent piece of mail each time you pick up your grocery order.

The photo ID must be either your driver’s license, state ID card, passport, student ID, or employee ID.

The order confirmation number is in the order confirmation email you receive after placing an online order.

The piece of recent mail must be a current utility bill or other piece of mail postmarked within the past 60 days. It has to have your name or the name of someone in your household on it.

If you can’t pick up your grocery order, you can send someone in your place. They must bring their photo ID, your order confirmation number, and a completed proxy form.

Proxy Form

How to know if you’re eligible

The law requires us to verify that everyone we serve meets federal income guidelines for emergency food assistance. This means your monthly income can’t exceed the total in the table below next to your household size.

Household Size*	Monthly Income**
1	$1,967
2	$2,658
3	$3,349
4	$4,039
5	$4,730
6	$5,421
7	$6,111
8	$6,802

*If your household has more than 8 people, add $690 for each additional person.
**These are the requirements for the fiscal year ending June 30, 2021.

How often you can shop

You can get groceries weekly from West Suburban Community Pantry’s programs, including the Virtual Food Pantry.

Need more help?

Visit West Suburban Community Pantry online to learn more about all of their hunger-fighting programs. You can also check out the Community Hunger Network for more places that offer support.

Rather shop in-person?

You can also visit the food pantry to choose and pick up your items.

Learn more